Thursday, August 20, 2020

remote support job

Responsibilities

  •  Make occurrence tickets for following of customers PC/programming and equipment issues 
  • Answerable for accepting inbound calls coordinated from the line 
  • Liable for making and noticing an occurrence ticket for each call 
  • Liable for looking into detailed issues and responding to customer questions 
  • Keep up singular norms: 
  • Meet least QA of 80% 
  • Least calendar adherence of 92% 
  • Keep up adequate blunder rate 
  • Keep up a discussion time normal of 15 min or less 
  • Keep up division guidelines 
  • Complete uncommon activities as alloted 
  • Perform different obligations as doled out by chief or the executives 
  • Customary and solid participation required
also read : remote support job

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