Responsibilities
- Make occurrence tickets for following of customers PC/programming and equipment issues
- Answerable for accepting inbound calls coordinated from the line
- Liable for making and noticing an occurrence ticket for each call
- Liable for looking into detailed issues and responding to customer questions
- Keep up singular norms:
- Meet least QA of 80%
- Least calendar adherence of 92%
- Keep up adequate blunder rate
- Keep up a discussion time normal of 15 min or less
- Keep up division guidelines
- Complete uncommon activities as alloted
- Perform different obligations as doled out by chief or the executives
- Customary and solid participation required
also read : remote support job
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